The Facebook Chatbot is another feature expanded by Facebook for business owners to have the ability to build messenger into their websites. This Facebook Chatbot is essential WordPress plugin that brings the functionality of Facebook messenger experience to any website, which lets the customer support representatives then converse with customers as if they were chatting with a friend on Facebook.
This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get on Facebook Messenger. The Facebook Chatbot automatically loads recent chat history between the person and your business, meaning recent interactions with your business on messenger.com, in the Messenger app, or in the customer chat plugin on your website will be visible.
This helps create a single experience for your customers and enables you to continue the conversation even after they have left your webpage. No need to capture their information to follow-up, just use the same conversation in Messenger. Facebook Chatbot has a set of unique features which help you to meet different goals
Facebook Chatbot Platform Advanced Features
– Choose where you want to have live chat based on user role (logged-in or not), a user device (desktop or mobiles or both) plus you can show it only on specific pages, categories or show sitewide but exclude on certain pages, you choose.
– Exclusive feature available only in this plugin now, you can change UI colour of Messenger chat and make it more fit for your site theme.
– You can enable tooltip with your custom text that will be attached to the native Facebook button.
– You can set the position of messenger on the screen to the right side.
Importance of Facebook Chatbot
– Guaranteed message delivery for a user personally and the highest chance to be seen and engaged.
– Best user engagement: Facebook messages are 10 times more effective than other methods of reaching your audience.
– Strong user trust can be gained by providing fast and useful answers to customers` questions.
– Improved conversion rates and more user motivation for purchases within the individual promotions.
– Perfect support for your branding strategy which should begin with the attention to users` questions.
– Full control on the first contact with any potential customer and further lead of his interest.
– Easiest workflow with a beginner-friendly interface to the plugin`s dashboard inside WordPress.
– WordPress widget features with all their convenience and flexibility.
– Exclusive styles customization options: you can choose button position, custom tooltips, text and elements colour for your WordPress website.
– Unique flexibility in choosing the live chat position based on user role or device. The widget can also be included or excluded from your personal list of pages and categories.
You can download the Facebook customer chat WordPress plugin to improve your social media marketing strategy and subscribers engagement. This plugin will increase the conversion rate and growing sales naturally. The Facebook Chatbot WordPress plugin will help you to build a strong community by attracting new visitors and keeping your subscribers interested and stay up-to-date and aware of users` wishes and demands while creating content or providing services.